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Shipping & Returns
1
​How do I
place an order?
Navigate through our PRODUCTS page and add all products you are interested in purchasing to your "CART". When you are ready to purchase, go to your "CART" and you will see the sum of all of your products, total costs, shipping options, taxes, and payment options. Navigate accordingly until your transaction is completed and a confirmation has been provided to you.
2
Payment
& Shipping
We ship directly from Ontario, Canada Monday through Thursday, excluding holidays. Orders received Friday through Sunday will be processed on the following Monday. Orders received on holidays will be processed on the following business day. Please note that sometimes during high-volume or sale periods, there may be some delay in having your order shipped out.
When you place an order, please allow 3 to 10 business days to arrive (depending on your Province or State). We ship within Canada for a base rate of $15.00 for amounts under $75 (excluding taxes and after discounts) and free shipping on amounts over $75 (excluding taxes and after discounts). All shipments to the US have an additional $25 handling charge. Beautymark Solutions Inc. is not responsible for lost or stolen packages. When your order is ready to ship, you will be notified via email provided with a tracking number. Should there be a problem with your order, we will contact you immediately by email. Please ensure you double check your shipping address before placing your order as Beautymark Solutions Inc. is not responsible for undelivered packages due to incorrect or incomplete address information. We are not responsible for any delays caused by the carrier, especially during high-volume periods. Coolasuncare.ca can never guarantee a delivery date.
3
Secure ordering
& payment options
We use PayPal as our online payments system. Online money transfers serve as electronic alternatives to traditional paper methods like checks and money orders. PayPal is one of the world's largest internet payment companies, and the most secure. You will be able to select from Visa, Mastercard & American Express.
4
Returns
& Refunds
We truly hope you love your purchase!
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All purchases from Coolasuncare.ca are considered a final sale, with the exception of any products that may have arrived damaged or incorrect during shipping which we certainly strive to ensure does not happen!
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While all of our products are inspected prior to shipment and are shipped in new condition, it’s possible that damages may occur during transit. Any damages must be noted and filed in full with the customer care team at hello@mybeautymark.ca within 48 hours of receipt of the product(s). Please be sure to include your name, order number, and the reason you are seeking a return of your product(s) – including any applicable photographs showing the damage or incorrect product.
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If a damaged product is accepted for return, a member of our customer care team will provide you with return shipping detail instructions and Coolasuncare.ca will replace any damaged item(s) at no additional cost. Returns must be received no later than 30 days after initial delivery. The product must be returned in its original, unopened/unused condition and accompanied by the original packing slip.
Upon receipt of the authorized returned product, please allow 5-7 business days for our customer care team to conduct a quality control review of the product(s) and issuance of the full credit coupon/replacement. If a replacement is not available then we will issue a full credit coupon. Once a credit has been issued, you will be notified via e-mail.​​​​ The credit coupon can be used on any items in the store (excluding sale items) and has no expiry date. Return shipping is at your expense. We regret that we are unable to refund your original shipping charges (if applicable). We’re not liable for lost or damaged packages. Please use a traceable, insured method of shipping when returning your item(s).
PLEASE NOTE: Returns can only be done from the original place of purchase. Unfortunately, we do not take returns on COOLA product(s) if they have not been purchased on here on Coolasuncare.ca Please check the original retailer you purchased your products from for their respective return policy.