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Shipping & Returns
1
​How do I
place an order?
Navigate through our PRODUCTS page and add all products you are interested in purchasing to your "CART". When you are ready to purchase, go to your "CART" and you will see the sum of all of your products, total costs, shipping options, taxes, and payment options. Navigate accordingly until your transaction is completed and a confirmation has been provided to you.
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Our automated system does not permit modifications or adjustments to orders once they have been placed. We strive to fulfill orders promptly, and once they enter our processing system, we are unable to halt the process. We kindly ask customers to ensure that all information entered during checkout is accurate. It's important to note that once an order is processed, the customer is responsible for the items delivered to the provided address. This policy also extends to the inability to retroactively apply discount codes or promotions.
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If you provided an incorrect address during checkout, or if you have provided an incomplete address during checkout (missing unit/apt #, or postal code), please email: hello@mybeautymark.ca as soon as possible and we will try our best to see what can be done.
2
Payment
& Shipping
We ship directly from Ontario, Canada Monday through Thursday, excluding holidays. Orders received Friday through Sunday will be processed on the following Monday. Orders received on holidays will be processed on the following business day. Please note that sometimes during high-volume or sale periods, there may be some delay in having your order shipped out.
When you place an order, please allow 3 to 10 business days to arrive (depending on your Province or State). We ship within Canada for a base rate of $20.00 for amounts under $100 (excluding taxes and after discounts) and free shipping on amounts over $100 (excluding taxes and after discounts). Beautymark Solutions Inc. is not responsible for lost or stolen packages. When your order is ready to ship, you will be notified via email provided with a tracking number. Should there be a problem with your order, we will contact you immediately by email. Please ensure you double check your shipping address before placing your order as Beautymark Solutions Inc. is not responsible for undelivered packages due to incorrect or incomplete address information. We are not responsible for any delays caused by the carrier, especially during high-volume periods. Coolasuncare.ca can never guarantee a delivery date.
3
Returns
& Credits
We truly hope you love your purchase!
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All purchases from Bioeffect.ca are considered a final sale, with the exception of any products that may have arrived damaged or incorrect during shipping which we certainly strive to ensure does not happen!
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While all of our products are inspected prior to shipment and are shipped in new condition, it’s possible that damages may occur during transit. Any damages must be noted and filed in full with our customer care team at: hello@mybeautymark.ca within 48 hours of receipt of the product(s). Please be sure to include your name, order number, and the reason you are seeking a return of your product(s) – including any applicable photographs showing the damage or incorrect product.
PLEASE NOTE: Returns can only be done from the original place of purchase. Unfortunately, we do not take returns on COOLA product(s) if they have not been purchased on coolasuncare.ca. Please check the original retailer you purchased your products from for their respective return policy.
4
Deliver Status
If the carriers tracking status shows the package as 'Delivered' but it cannot be located after 3 days, please be sure to check thoroughly around your location for the package or a delivery slip with a holding address for where you can pick up your package. Ask your neighbours and security if they have collected the package on your behalf.
Packages that cannot be delivered will be returned to our warehouse and processed as a return. We cannot reship packages that are returned to our warehouse.
Please also allow 3 to 10 business days (depending on your province) for your package to be delivered. Only after this point will the customer service team be able to request an investigation to locate your items from the carrier.
If the associated tracking number shows a photo of the delivered package, Beautymark Solutions Inc. is not responsible for lost or stolen packages due to Porch Piracy. Please see below for more details.
5
Porch Piracy
Your package has been delivered but you believe it was stolen? This is called "Porch Piracy" and it becomes a lot more common during the holiday season. Please see below details about how Beautymark Solutions Inc. handles porch piracy and the steps you should take if this were to happen. Effective December 1st, 2024, our carriers will be providing photos of delivered packages. If the associated tracking number shows a photo of the delivered package, please follow the steps below:
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1. We are not responsible for packages lost or stolen due to Porch Piracy.
2. Please submit any evidence of stolen packages to your local authorities and file an official report.
3. If you can share the official police report you filed with our customer service team, we will review and consider refunding your order.